Delivery type and time

Total delivery time is composed of two parts: processing time and actual shipping time.

Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose.

Shipping method & delivery time

UPS Express:  2-5 working days

Return unsatisfied products

If you are unsatisfied with the items you purchased, then just return it within 5 days of receipt for a full refund or an exchange. If the defection is not a result of our fault, customers will be required to cover shipping costs both ways.And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition.The return address and shipping fee, please contact our Customer Service staff to further confirm it.

Warranty

We carefully test each item before shipping, if a defect arises and a valid claim is received by customer service within warranty period, we will offer repair service, exchange, new appurtenances for replacement or a reasonable refund.

Please be noted that only repair service is guaranteed to be free of charge within warranty period.

Warranty benefits apply equally to wholesaler orders and each dropshipping package. And we promise to send you the appurtenances for free or a reasonable price within 30 days.

Under akaso's return policy, we can get refund to customers within 30 days of purchase. We offer a free replacement within 90 days of purchase and one-year manufacture warranty with handling /repair fee according to different cases.